Here we outline the guidelines and agreements for the provision of top-notch repair services for your home appliances. By entrusting us with your repair needs, you agree to adhere to these terms, ensuring a seamless and satisfactory experience. Please take a moment to review the terms and conditions that govern our services, as your satisfaction and convenience are our utmost priorities.
Last updated: March 2026
IMPORTANT:
THESE TERMS AND CONDITIONS (“AGREEMENT”) CONSTITUTE YOUR AGREEMENT WITH VM SERVICE TECH AND WILL APPLY TO YOUR SERVICE ORDER.
These terms and conditions are subject to regular updates. We will make reasonable efforts to notify customers of material changes before they take effect. Your continued use of our services constitutes acceptance of any updates to these terms.
It is the responsibility of the customer to familiarize themselves with these Terms and Conditions before allowing our technician to commence service. By allowing our technician to commence service, you acknowledge and accept these Terms and Conditions.
Acting either on your own behalf or on behalf of the party identified on the work order or job sheet, you agree to pay all applicable charges in accordance with these Terms and Conditions. This includes outstanding balances, applicable interest and service charges on overdue amounts, fees related to declined or returned payments, cancellation charges where applicable, and reasonable collection costs, including legal fees where permitted by law.
Appointments are 9am-5pm and in a 4-hour time frame of which one should expect to be serviced. All appointments are set based on the earliest availability. Part installation appointments will not be scheduled until part(s) have arrived.
Our complete Cancellation Policy, including cancellation windows, fees, dispute resolution, and exceptions, is available at Appointment Cancellation Policy. By scheduling an appointment with VM Service Tech, you agree to adhere to all terms outlined in that policy.
Key Terms:
Cancellations or reschedules without a fee require notice by the following deadlines:
Cancellations made outside these windows are subject to a late cancellation fee of $99 plus applicable taxes (equivalent to our standard service call fee), payable within 24 hours of receiving the invoice.
En Route Cancellations: Once a technician has been dispatched and has made pre-arrival contact with you, the appointment is considered active. Cancellations or reschedules at this stage are treated as a no-show and subject to the no-show fee of $99 plus applicable taxes.
No-Show Appointments: If you are unavailable at the time of your appointment without prior notice, a no-show fee of $99 plus applicable taxes will be charged.
Documentation: All pre-arrival contact attempts—including calls, text messages, voicemails, and non-responses—are automatically logged and recorded through our Workiz dispatch system. These records serve as documentation of contact attempts and customer responses. If you dispute a fee, VM Service Tech will provide dispatch logs and recordings as evidence.
Repeat Cancellations: Customers who cancel or reschedule more than two appointments within a 90-day period may be required to prepay future bookings or provide a deposit to secure an appointment.
To cancel or reschedule, please contact us:
The service call fee will cover the initial examination, diagnosis, and estimate of repair with parts and labor.
The Service Call Fee is considered as accepted and beholden at the moment a customer schedules the appointment.
The cost of labor is not included in the Service Call Fee.
Major jobs include but are not limited to: refrigerator compressors replacement, transmissions replacement, work on extremely old appliances with rusted or seized parts, work on stacked or built-in appliances, or appliances that are not accessible to the service technician. The technician will inform you of any applicable incremental fees.
If the unit is found to be uneconomical to repair or customer does not wish to proceed with the service, a service call fee will be charged.
In the event that the necessary parts required to complete the appliance repair are discontinued and no longer available in the market, the customer will be responsible for paying the applicable service call fee.
If the technician arrives and no problem is present, it will be considered as a diagnosis of “No problem found” or “Working as designed”. The customer will be responsible for the service call fee. If the problem is caused, or possibly caused by a source other than the appliance itself, the technician may recommend an examination by an outside trade contractor to confirm or rule out the possible cause or problem. The customer is fully responsible for any expenses, cost and payment for any examinations or services performed by outside trade contractors. The customer will be responsible to pay VM Service Tech their service call fee.
The Service Call Fee is Non-Refundable.
VM Service Tech often makes appointments for customers with multiple units. The Discounted Service Call Fee will be charged for each additional unit.
The appliance must be installed and accessible to the service technician. In case access to the unit is not provided by the customer, additional fees may apply for the labor performed to access the unit.
Based on the customer’s description of the issue, the VM Service Tech service technician will diagnose the unit and determine what repair(s) will be necessary to resolve the issue(s). Due to the complexity of some appliances, there can be additional underlying problems which cannot be determined until an “initial repair” is made.
In the event an appliance has an underlying problem(s) an additional free diagnosis along with an additional revised estimate will be provided. If a technician cannot duplicate the customer’s complaint on the unit, the customer will be responsible for the service call fee.
Any recommendation(s) made by our company are not mandatory, and any actions taken by the customer are at the sole discretion and financial responsibility of the customer. The customer is responsible for their own decisions.
The repair cost is based on the job, not on the time the repair takes to perform.
Estimates will be valid for 7 days. The customer is responsible for reviewing the estimate with the technician. Payment of parts and/or labor indicates approval and complete agreement by the customer to have VM Service Tech, repair the appliance at the price quoted on the estimate.
VM Service Tech service technicians have the most commonly replaced parts in their vehicle stock. Parts will be ordered within 24 hours of initial visit. Depending on part availability, most parts will arrive within 1-5 business days. Special order parts may take longer. Unfortunately, we can only relay ETA information given to our company by our part distributors.
Once the part has arrived, the technician will contact the customer to schedule the part installation. VM Service Tech reserves the right to retain old parts and components that have been replaced by a VM Service Tech service technician.
For any customer‑supplied parts, whether purchased independently or provided under a manufacturer’s warranty, VM Service Tech will charge an additional Service Call Fee and applicable installation labor. VM Service Tech does not provide any warranty and is not responsible for the performance, quality, or defects of customer‑supplied parts.
Problems with appliances may be caused solely by lack of routine maintenance. Sometimes just maintenance may resolve the problem. Maintenance may be needed or required before repair or during a repair. Maintenance is not a repair or part of repair labor. Maintenance is non-refundable.
VM Service Tech accepts Interac e-Transfer, debit cards, and major credit cards. Personal bank cheques are not accepted. Business cheques are accepted only from approved commercial clients with an established billing agreement.
Unless otherwise agreed to in writing, payment is due upon completion of each stage of service. This includes, where applicable:
Customers are responsible for ensuring that payment is completed using an accepted payment method at the time payment is due.
Payment is due upon completion of the service unless otherwise specified on the invoice.
Any balance remaining unpaid after 30 days from the invoice date will accrue interest at a rate of 2% per month (24% per year).
If an invoice remains unpaid 30 days past the due date and the customer has not made payment arrangements, VM Service Tech reserves the right to escalate the account to a collection agency or initiate legal proceedings.
All costs incurred during the debt recovery process, including the fees for sending a formal notice (mise en demeure), will be added to the customer’s outstanding balance.
By requesting or accepting services from VM Service Tech, customers acknowledge and agree to these late payment terms.
In the event that a customer explicitly refuses to pay the service technician upon completion of the work or diagnosis, VM Service Tech reserves the right to immediately initiate collection efforts or legal proceedings, waiving the standard 30-day grace period.
Once the repair is complete, the customer will be asked to review and test the appliance. The customer will sign VM Service Tech invoice when repair on the appliance is completed. This shows the customer has examined and approved of the work done. Payment of services in full will also indicate the customer has reviewed and tested the appliance and the service is completed to their satisfaction.
Parking will be the customer’s responsibility to provide. For streets that have Restricted Permit Parking only, the customer must provide a permit to park. Any parking tickets accrued while provided service will be the customer’s responsibility to cover. If parking is not available, the VM Service Tech will cancel the service.
It is the responsibility of the customer to familiarize themselves with waivers we have in place surrounding the provision of any services we provide. These waivers are applicable for all work performed and are assumed and accepted once you allow our technician to commence provision of service.
You understand there is inherent risk in such movement. There is risk of damage to the machine itself, and to areas surrounding its installation, including but not limited to flooring, cabinetry, and counter tops. You acknowledge the service technician is not required to move the appliance. In exchange for his willingness to do so, you promise to hold faultless, both the service technician and VM Service Tech, from any and every liability associated with any such damage as may occur in connection with this movement.
You understand the machinery that is being worked on is connected to the building’s plumbing system, and whenever any machinery is so connected, there is an inherent risk that component failure, imperfect connections and/or other faults could result in unintended leakage and/or flooding within the building, causing significant and sometimes catastrophic damage. Excepting for cases of gross, clearly proven, and explicitly identifiable carelessness by the service technician, you promise to hold harmless VM Service Tech, its principals, agents, and employees from any and all damages, harms or liability that may result from such an occurrence. By allowing the service technician to commence work, you explicitly waive the right to any contrary claim.
You understand, like any machinery, refrigeration equipment consists of a multiplicity of complex components, any of which can fail without warning, and any effort to service and/or repair same carries inherent risk.
Diagnoses are not always straightforward, and, even when carefully performed, repair and/or service work may involve imperfections which result in failure of the machinery to perform as intended. Such failures may lead to food spoilage, discomfort, inconvenience, and (particularly in commercial contexts) even loss of revenue as associated with cancelled or failed events, inability to service customers, etc.
You acknowledge, by undertaking to service and/or repair your equipment, VM Service Tech is not accepting responsibility for any such risks. You agree all such risks are your own (and/or your company’s) alone, and you agree to hold harmless and exempt from liability VM Service Tech, its agents and employees from any and all such harms. By allowing the service technician to commence work, you explicitly waive the right to any contrary claim.
You understand, in lifting a glass/ceramic cook top surface to access components below it, there is an inherent risk of breakage. The top is attached with strong adhesive, and it is not always possible to achieve separation without the surface fracturing.
While expecting the service technician to exercise every due level of care, you nevertheless recognize the service technician and VM Service Tech explicitly refrain from accepting any responsibility for these risks. You agree all such risks are your own (and/or your company’s) alone, and you agree to hold harmless and exempt from liability VM Service Tech, its agents, and employees from any and all such responsibility. By allowing the service technician to commence work, you explicitly waive the right to any contrary claim.
Our standard install charge covers the following:
Removal and/or installation of an appliance, without the need to disturb/remove cabinetry, countertops, flooring, or any other fixture. Does not include modification, and repair of water valves, drains, power receptacles, electrical junction boxes, and dryer vents. It is the responsibility of the customer to ensure systems for the supply of water, electrical, drainage, venting etc. meet local building codes, and are available to facilitate installation using standard materials associated with the install of that type of appliance.
VM Service Tech does not install, modify, or correct problems with services necessary to facilitate installation. These include but are not limited to electrical supply, water supply, water drainage, dryer air vents, ventilation systems to facilitate cooling and/or safe operation of equipment installed.
We assume and accept the area, systems or services which have been provided to accommodate the appliance installation have been prepared to conform to the needs of the appliance and meet all applicable regulatory requirements and codes. We do not verify correct ventilation, electrical, water supply, water drainage requirements have been met specific to the appliance installed.
If VM Service Tech is supplying appliance, doorways, hallways etc. must allow sufficient clearance to move the unit into the install location.
Installation charge quoted does not include cost of materials such as vent hoses, water lines, hoses, fittings etc.
Should we call to perform an install and find installation cannot proceed and cannot be corrected while on site due to any one of the above criteria not being met, our standard service call fee will be due.
VM Service Tech reserves the right to refuse service to a customer at the service technician’s discretion. The customer will be held liable for a service call fee.
Service will be refused if:
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Mailing address: 30 Boul Sainte-Marguerite, Châteauguay, QC J6K 1M1
Email: co*****@***********ch.ca
Phone: (438) 800-7676
