Appliance Repair

VM Service Tech is your go-to expert for appliance repair services in Montreal and the surrounding areas. We provide comprehensive home appliance repair solutions designed to keep your household running smoothly. Whether it's a refrigerator not cooling, a dishwasher leaking, or a dryer not heating, our skilled technicians are equipped with years of hands-on experience to diagnose and fix a wide range of issues. Specializing in the repair of refrigerators, dishwashers, washing machines, dryers, ovens, stoves, and microwaves, VM Service Tech is committed to delivering prompt, reliable, and high-quality appliance repair services that get your home back on track.

Two appliance repair technicians working in the kitchen

Appliance Types We Repair

We take pride in our comprehensive appliance repair services. We specialize in servicing all major home appliances of renowned brands, ensuring your household runs smoothly and efficiently. Our expertise covers a wide range of appliances, including refrigerators, washing machines, dishwashers, ovens and ranges, microwaves, dryers, freezers, ice makers, and cooktops. With our skilled technicians and commitment to quality, trust us to keep your appliances in top condition.

Currently we do not repair or install Gas Appliances

Appliance Repair Service: Our Simple Process

Discover the ease of appliance repair with our streamlined approach. From scheduling to completion, we've simplified the process for your convenience. With just a call or online form, we'll swiftly dispatch a skilled technician to your doorstep. Experience hassle-free repairs and get back to enjoying your appliances in no time.

Currently we do not repair or install Gas Appliances

1. Reach Out

Give us a call to schedule your appliance repair. Our friendly team is here to answer all your questions and guide you through the booking process.

2. Online Convenience

Prefer online? No problem! Fill out our simple online form to request your repair. Once you hit submit, we'll swing into action right away!

3. Swift Confirmation

Our dispatch team will swiftly handle your request, whether you've called in or submitted online. Expect a prompt confirmation call to finalize your booking.

4. Seamless Service

Your technician will reach out as they head to your location. We aim to wrap up repairs during the initial visit whenever possible, ensuring minimal disruption to your day.

5. Transparent Repairs

If your appliance requires parts, your technician will discuss options with you upfront. You'll know exactly what's needed and the cost involved before any work begins.

6. Hassle-Free Payments

We keep things simple when it comes to payments. Pay securely with major credit cards or debit cards - whatever suits you best. Please note, we don't accept personal bank checks.

Warranty on Parts and Labor

Up to 1 Year Limited* Warranty on Parts and 90-Day Warranty on Labor applied from the date of service if the appliance was operated and maintained as per the manufacturer’s manual. *The warranty on parts is limited by the warranty that the manufacturers or part suppliers offer.

Book Appliance Repair

To schedule a service appointment for your home appliance repair, you have two convenient options: you can either reach us by phone or fill out the request form on our website. Our dedicated customer service team will promptly contact you to arrange a convenient appointment. Moreover, we are accessible through email and SMS messages during our regular operating hours. We prioritize addressing all service inquiries within minutes.

Vm service tech appliance repair technician gestures for a phone call
Self-service client portal

Online Self-Service Client Portal

The client portal serves as a central online hub where customers can access all the necessary information for their interactions with VM Service Tech. It offers a modern and professional experience, allowing clients to: view, approve, sign, and pay estimates and invoices; check past and upcoming service appointments; update contact and payment details; and schedule new services with us.

convenient checkout

We offer an easy and secure payment options for our clients. Our technicians have payment terminals and are able to accept credit cards or debit cards on the spot. In addition, we offer online invoice payments from within your own personal client hub. This is a very convenient payment method for property owners and property management companies.

Convenient online and on-site checkout

Client Testimonials

At the heart of our values is a strong commitment to ensuring that every customer is delighted with their experience. We deeply appreciate the loyalty of our customers, understanding that they are the foundation of our business. Therefore, we prioritize your satisfaction above all else and dedicate ourselves to providing excellent services that meet your needs and exceed your expectations.

Frequently Asked Questions

Here, we've compiled answers to common questions you may have regarding how we determine our rates, accepted payment methods, the process for major repairs, and more. Read on to find out everything you need to know about our transparent pricing model and service procedures. Don't hesitate to contact us should you have any questions.

You should expect to pay a service call fee that includes both the trip fee and diagnostic fee. This is the cost of having a professional come to your home and assess the issue with your appliance. The technician will then provide you with an estimate of how much it will cost to repair or replace the appliance. 

We charge a flat rate for the service call that is non-refundable, and it is important to understand that the service call fee is separate from the cost of repair and does not go toward it.

If repair work is required, we charge a flat rate for labor, regardless of the time it takes to complete the job. We believe that this is a fair and honest policy, as it ensures that our customers are not charged for any unexpected delays or complications that may arise during the repair process. Our goal is to provide our customers with the highest quality repair services at the most competitive prices, and we believe that our flat-rate pricing policy helps us achieve this goal.

VM Service Tech determines its appliance repair and installation service rates based on a flat-rate pricing model. This model takes into account various factors such as the type of appliance, the complexity of the repair or installation, and the required labor.

Yes, VM Service Tech technicians accept payment on-site using payment terminals. Customers can choose between Credit Card or Interac Debit for payment.

Receipts are typically delivered to customers after service completion either via email or text message, based on the customer’s preference.

We always strive to complete repairs during our initial visit to your home. However, in some cases, a follow-up appointment may be necessary to complete the repair. If a follow-up appointment is required, we do not charge any additional fees for the visit. 

 If a major appliance repair is needed, VM Service Tech will provide customers with an estimate to review before proceeding with the repair. This allows customers to make an informed decision about the repair costs.

The payment requirements for ordering parts can vary depending on the specific circumstances. In the case of special factory orders, where the parts are not typically eligible for return, it is generally necessary for the customer to pre-pay for those parts.

No, it is not possible to provide an accurate quote for appliance repair over the phone. Repair costs can vary greatly depending on the type of appliance, the extent of the damage, and any necessary replacement parts.

In order to provide an accurate quote, a technician needs to inspect the appliance in person. This allows them to identify the specific issue, determine the parts and labor required for the repair, and provide an estimate for the cost of the service.

Attempting to diagnose and quote a repair over the phone can result in inaccuracies, leading to unexpected costs and delays in completing the repair. It is best to have a technician inspect the appliance in person to ensure an accurate quote and efficient repair.

Beyond the initial service rate, customers should be aware of any applicable taxes, fees for additional services requested during the repair process, and the deposit required for ordered parts.

Keep in mind that the repair time can also be influenced by factors beyond the technician’s control, such as the need to order replacement parts that are not readily available. In such cases, the repair process may be delayed until the necessary parts arrive.

In the event of unexpected complications during the repair process, VM Service Tech technicians will communicate with the customer to discuss the situation and any necessary adjustments to the repair plan or cost. Customers can trust that VM Service Tech will address any issues promptly and professionally.

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Washer Model Number Locations

a washing machine with red labels

Front Loading Washer

  1. On the inside of the door
  2. On the door frame
  3. On the front exterior of the unit
  4. On either side of the exterior
  5. On the back exterior of the unit
a washing machine with red dots

Top Loading Washer

  1. Under the lid on the frame
  2. Under the lid along the back of the tub opening
  3. Inside the washer lid
  4. On the control panel
  5. On the front of the exterior
  6. On an inside wall
  7. On either side of the exterior
  8. The back of the exterior
a washing machine and dryer laundry center

Laundry Center

  1. At the top of the unit in the front
  2. On the inside of the dryer door
  3. On the door frame
  4. Under the washer lid (inside the door on front-loading washers)
  5. On either side of the exterior, at the base of the unit

Sample Model Number Tag

Model numbers can be made up of numbers or a combination of letters and numbers. The model number will most likely appear on either a paper sticker or a metal plate. Your appliance's model number tag may look similar to the sample model number tag shown here.

Model Number Tag Sample