At VM Service Tech, we understand that sometimes situations arise that may require you to cancel your scheduled appliance repair appointment. We strive to provide our customers with the best possible service, and that includes accommodating appointment cancellations to the best of our ability.We understand that life can be unpredictable, and when you need to reschedule or cancel an appointment with us, we want to make the process as smooth and stress-free as possible. That’s why we’ve established this cancellation policy to ensure that both our technicians and customers have a clear understanding of our guidelines.
1. Cancellation Window
If you need to cancel or reschedule your appointment, we require that you call, text or email us to cancel the appointment 3 business hours before the scheduled appointment.
If you have an appointment scheduled for 1PM – 5PM then you would need to notify us before 10AM that same day.
If you have an appointment scheduled for 9AM – 1PM then you would need to notify us no later than 5PM the day before on weekdays and 2PM on Saturday and Sunday.
This notice periods allow us to adjust our schedule accordingly, so we can provide the best possible service to all our customers.
If you do not adhere to these measures, a cancellation fee of $25 plus tax will be charged. Payment must be made within 24 hours of the original appointment.
2. No-Show Appointments
No-show appointments are especially frustrating because we have allocated resources and time to service your appliance, which could have been used to help another customer.
If a customer fails to cancel their appointment and does not show up, we reserve the right to charge a no-show fee in the amount of the cost of a service call fee plus tax. Payment will have to be made within 24 hours of the appointment.
3. Exceptions
We understand that life can be unpredictable, and emergencies or unforeseen circumstances can arise. We are committed to working with our customers to accommodate their needs whenever possible.
If you have extenuating circumstances that prevent you from keeping your appointment or canceling within the required window, please contact us as soon as possible to discuss your options. We are always willing to work with you to find a solution that works for all parties involved.
4. Contacting Us
We appreciate your understanding of our appliance repair appointment cancellation policy. Our goal is to provide you with the best possible service while also respecting the time and resources of our technicians.
If you have any questions about our policy or need to cancel or reschedule an appointment, please call, leave voicemail or text us at (438) 800-7676, or email us your cancellation or rescheduling request at co*****@vm***********.com .
We take pride in being one of the top appliance repair and installation companies that you can rely on for all your household needs. With a passion for excellence and a commitment to customer satisfaction, we have been serving homeowners across the Greater Montreal.
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Sample Model Number Tag
Model numbers can be made up of numbers or a combination of letters and numbers. The model number will most likely appear on either a paper sticker or a metal plate. Your appliance's model number tag may look similar to the sample model number tag shown here.
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